SAN FRANCISCO--(BUSINESS WIRE)--Genesys (www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center solutions, invites business leaders to join an expert conversation on how to use customer experience to deliver connected customer journeys and gain competitive advantage. Join the expert conversation that will take place on April 20. Genesys and Dimension Data experts will dive into the “2016 Global Contact Center Benchmarking Report,” which provides insights
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